CONTACT

Please see the frequently asked questions below. If you don't find your answer there, you can email me at si@theplannerspot.com. 

When will I get my order?

Our normal processing time is 5-7 business days (before shipping), which excludes weekends and holidays. Please note that this is processing time only, before orders are shipped.

Once orders enter the USPS system, we can not be held responsible for any delayed, lost or damaged orders. Please work with USPS with any of these issues.

When will I get my monthly subscription?

Subscription kits are shipped the last week of the month.

As with regular shop orders, once sub kits enter the USPS system, we can not be held responsible for any delayed, lost or damaged orders. Please work with USPS with any of these issues.

Do you ship international?

At this time, we have paused international shipping. So sorry for the inconvenience.

Do you do custom requests?

So sorry but we are not accepting custom requests at this time.

Do you have any discount codes?

We have a rewards program in our shop where you earn points for every dollar you spend, which unlock various levels of discounts.

Do you accept returns?

We offer options to return or exchange product only if it came to you damaged or defected. We are not responsible for items damaged in transit by USPS.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

* Printable product downloads and "oops" quality items are final sale and may not be returned.